Exchange policy

Exchange Policy

At Tinyytreasure 💖, every order is packed with love, care, and carefully inspected before dispatch to ensure you receive the best quality product.

✨ To maintain this quality and provide the best shopping experience, we offer an Exchange Policy for eligible cases. We do not offer refunds. Please read the policy below before placing your order.

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1. Eligibility for Exchange

We only accept exchange requests if:

The delivered item is damaged upon arrival.
The delivered item is completely different Product from what was ordered.

We do not provide exchanges or refunds for:

Personal dissatisfaction or change of mind.
Accidental purchases.
Damage caused after delivery.
Minor variations in color or appearance due to lighting or screen settings.
Delay in delivery within the estimated shipping period.

The product must:

Be in its original, unused condition.
Have all original packaging, accessories, and tags intact.

📹 Unboxing Video (Required)

To help us process your exchange request quickly and fairly, please record a complete unboxing video while opening your parcel. We do not process for exchange without unboxing video

Please make sure the video clearly shows:
- The sealed parcel with the original tapes intact before opening.
- The shipping label on the parcel.
- The entire unboxing process in one continuous video (without cuts or edits).
- If the product operates using batteries, please insert the batteries in the video and show the issue clearly so our team can verify it.
Kindly note that exchange requests can only be reviewed based on a proper unboxing video. If the video is incomplete, edited, or does not clearly show the required details, we may be unable to approve the exchange request.

📩 Submit Your Unboxing Video

If your product is eligible for an exchange, please send your complete unboxing video (meeting all the requirements mentioned above) through any one of the following channels:
- 📱 WhatsApp: +91 78628 58027
- 📧 Email: Order@tinyytreasure.in
- 📸 Instagram DM: @tinyytreasures.in_
Once we receive your video, our support team will review it and get back to you as soon as possible with the next steps.

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2. Return Process

After reviewing your exchange request and the unboxing video, if your request is found to be eligible as per the above policy:

- Our team will arrange a pickup so we can inspect the product, understand the issue you're facing, and provide the best possible solution. A ₹150 return pickup charge will apply across India for this service.
- Once the product reaches our warehouse, our quality team will carefully inspect and verify the reported issue. If it meets all the exchange conditions, we'll proceed with your exchange.
- If our pickup service is unavailable in your area, we'll request you to send the product to us through a courier service of your choice.

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3. Exchange Process

We understand how disappointing it can be if a product doesn't arrive as expected. That's why, after your returned product is received and successfully passes our quality inspection, we'll begin preparing your replacement.

Every replacement product goes through a fresh quality check before dispatch.
Our team carefully tests the product to ensure it is working properly and packed safely.
Before shipping, we'll also share the product condition with you over a video call so you can feel confident about your replacement before it leaves our warehouse.

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4. Delivery Address Change

To avoid delays, we kindly request you to double/triple -check your delivery address before placing your order.

Once an order has been dispatched, changing the delivery address is generally not possible.
If the parcel returns to our warehouse due to an incorrect address or a requested address change, we'll happily re-dispatch it to your updated address.
We offer one delivery attempt free of cost, but if a second delivery attempt is required, a ₹150 re-delivery charge will apply. We truly appreciate your understanding, as this helps us manage shipping costs while continuing to serve you better.
The parcel must first return to our warehouse before it can be shipped again, so this process may take a little extra time.

5. Delivery Timeline

We always try our best to get your order delivered as quickly as possible.
- The delivery date shown on our website or tracking page is an estimated delivery date, which is provided by our courier partners based on their delivery network.
- The actual delivery of your order is handled by the courier company, and the final delivery timeline depends on their operations and service availability in your area.
- In some cases, deliveries may be delayed due to weather conditions, transportation issues, public holidays, or operational delays within the courier network.
- For the fastest update or resolution, we recommend contacting the courier company directly using the same mobile number that was used while placing your order. Since they can verify your shipment directly, they may be able to assist you more quickly than we can.
- You can also contact us anytime. We'll always do our best to assist you, follow up with the courier on your behalf, and help resolve your concern as quickly as possible.
Courier Support:
- Blue Dart Customer Care: 1860 233 1234 or 022 6975 1234
- Delhivery Support: +91 8069856101
  
  ( Use your mobile number which you have used at time of ordering else another number will not able to connect the call )
Our Support:
- 📞 Customer Support: +91 7862858027
  📧 Email: Order@tinyytreasure.in
We truly appreciate your patience and understanding. Our team is always here to help and will do everything we can to ensure your order reaches you safely.

6. Exchange Timeline

To ensure a smooth exchange process:

Please raise your exchange request within 7 days of receiving your order.
After reviewing your exchange request and the unboxing video, if your request is found to be eligible, we'll do further process of exchange.
Once the returned product reaches our warehouse, our quality team will carefully inspect and verify the product. This inspection process may take 7–10 working days, depending on the product and the number of exchange requests being processed.
As soon as the inspection is successfully completed and the product meets all the exchange conditions, your replacement order will be prepared, quality-checked, and dispatched at the earliest.

Thank you for your patience and understanding. We follow this process to make sure every customer receives a properly tested and quality-checked replacement.

7. Order Cancellation After Dispatch

We completely understand that sometimes plans can change, and we'll always try our best to help whenever possible.

If your order has not been dispatched from our warehouse, you may request a cancellation. For prepaid orders, a 100% refund will be processed to your original payment method. For Cash on Delivery (COD) orders, no cancellation charges will apply.
Once your order has been dispatched and handed over to our courier partner, we are unfortunately unable to cancel or recall it. This is because courier companies do not provide us with an option to bring a shipment back to our warehouse once it has entered their delivery network. The parcel will first continue through the delivery process and, if undelivered, will eventually return to us.
We truly understand that some larger e-commerce platforms may offer post-dispatch cancellations. However, as a growing brand, we currently do not have access to the same logistics infrastructure or cost support. We sincerely appreciate your understanding as we continue working to improve our services.
If you no longer wish to keep the product after receiving it, you may request an exchange as per our Exchange Policy. We'll be happy to assist you if your request meets the eligibility conditions mentioned above.

Thank you for supporting Tinyytreasure and for understanding the limitations of our shipping partners and logistics process. 💖

8. Undelivered Orders Returned to Our Warehouse

If your parcel is returned to our warehouse because it could not be delivered (for example, due to an incorrect address, the customer being unavailable, or any similar reason), don't worry—we'll be happy to send it to you again.

Once the parcel is received back at our warehouse, we can arrange a re-dispatch of the same product to your preferred address.
Since the original shipment has already been completed, a ₹150 re-shipping charge will apply for the second delivery. This charge helps us cover the additional shipping cost for sending the parcel again.
The parcel can only be re-dispatched after it has been received back at our warehouse, so this process may take a little extra time.

We truly appreciate your patience and understanding. Our team will always do its best to ensure your order reaches you safely and that you have a smooth shopping experience with Tinyytreasure. 💖

9. Warranty Policy

To keep our warranty process fair for everyone, please read the following conditions:

We do not provide a warranty on any electronic components, including the LED lights, breathing motion, music/sound module, motor, charging cable, charging port, battery, switches, or any other electronic parts.
Our warranty is only applicable in case of unusual color fading under normal usage.
To be eligible for a warranty claim, the product must not show signs of damage, washing, use of chemicals, misuse, improper handling, tearing, burns, direct heat, fire, water damage, or any modifications.
A complete original unboxing video recorded at the time of delivery is mandatory for all warranty claims.
A ₹200 pickup and inspection charge will apply. Once we receive the product, our quality team will inspect it. If the warranty claim is approved, we will either repair the product or send you a replacement, depending on the nature of the issue.